Proactive Parenting Network

PPN New Features

1. Alert Groupings - In order to provide a better and immediate picture of the communications directly to and from your child versus those items that are being talked about in general by friends of your child, we have separated alerts into groupings / categories as follows:
   1. To/From - Alerts which are generated only by your child or where someone has communicated directly to your child.
   2. Friends/Newsfeeds - Alerts generated by your child's friends which appears in your child's newsfeed.
   3. Filed Away - All alerts where you have clicked on the "X" in the alert panel will be moved to the "Filed Alerts" section; however, they are not deleted. You may still access them by clicking on the Filed Away group.
2. Alert Statistics - A view of the number social networking accounts being monitored as well as the number of alerts in each of the alert categories. Keep in mind that the view upon opening the dashboard is always the status of the To/From grouping of alerts.
3. Image Display - The image display shows the image associated with the person's profile that generated the alert.
4. Alert Filters - Alerts may be filtered by sender, networks and/or categories. This is extremely useful in terms of filtering the alerts to show all cyber bullying alerts associated with a particular friend of your child on Facebook.

inSight™

• Q.How does (PPN) define each of the alerts?
  • Alcohol:

    Any text pertaining to alcoholic beverages or activities involving alcohol.

  • Drugs:

    Any text pertaining to the illegal use of drugs, drug paraphernalia, or activities involving drugs.

  • Cyber Bullying:

    Any text that intends to hurt, isolate, or threaten a child.

  • Cigarettes:

    Any text pertaining to having or consuming tobacco products.

  • Dangerous Activities:

    Any text that pertains to potentially dangerous or harmful behavior.

  • Eating Disorder:

    Any text pertaining to abnormal eating habits, distorted body image, or extreme dieting.

  • Gambling:

    Any text pertaining to, discussing, or partaking in gambling.

  • Gang:

    Any text pertaining to gang involvement or activity.

  • Possible Grooming:

    Any text possibly pertaining to the intentional befriending of a child in order to establish a sexual relationship.

  • Personal Information:

    Any text that provides direct or indirect information that could lead to the identification of an individual.

  • Racism:

    Any text that implies discrimination based on ethnicity.

  • Sexting:

    Any text pertaining to sexual activities or sexually explicit communication.

  • Suicide:

    Any text pertaining to suicidal thoughts or intentions.

  • Violence:

    Any text pertaining to harming another person.

  • Weapons:

    Any text pertaining to knives, guns, bombs, or other weapons.

  • Inappropriate Picture:

    Any picture that has been flagged for review by the parent that contains possible nudity.

  • Custom Alert:

    Any text containing specific keywords identified by the parent for a child.

  • Monitor Removal:

    A message indicating that your child has removed PPN from one of their social network accounts.

• Q.How do I choose which child shows up first when I log into my dashboard? A. Your children are prioritized by alert level; the child with the most threatening alert level, a critical alert, will always show up first in the dashboard.
• Q.How do I add a picture or change my child's information? A. Click the "Edit profile" link on the bottom right of your child's pane. Select your child from the dropdown menu. To add or change the child's picture, select the "Change Image" button, then browse and choose a picture. Next, select the "Update" button. After making any changes, finally select the "Update Child Information" button. To disregard any changes select the "X" at the top right of the pane.
• Q.How do I add more social networking accounts for my child after I have already signed the child up? A. Click the "Edit profile" button on the bottom right of the "My Children" pane. Select your child from the dropdown menu. To add a social networking account to a child's profile, select the "Social Networking accounts" tab. Next click on "Add Account". Finally, follow the instructions to add an account.
• Q.I am not concerned about a particular alert category, can I hide the alert? A. Yes, you may configure your warning alerts. Select the child you whose configurations you'd like to change, then select "Edit Settings" link on the bottom right of that child. On the "Category Settings" tab you can select or de-select specific warning alerts. Then select the "Submit" button to save changes. To disregard any changes select the "X" button at the top right of the pane. Note:If you'd like to receive alerts via email or mobile device, be sure to check those boxes prior to submitting any changes.
• Q.There are some words that I don't care if my child uses. How can I remove those alerts from my alert panel? A. You will not be able to remove any old alerts; however, you may white list any words you'd like. The "Allow List" will allow your child to use the words/phrases you deem to be OK, and PPN will not generate alert for those. To do this, first select the child you'd like to change, then select "Edit Settings" link on the bottom right of that child. Next, select the "Phrase/Word Settings" tab. Type the desired word or phrase into the "Allow List" text field and then click the "+" button. You may add/remove any words you'd like. Finally, select the "Submit" button when you are done. To disregard any changes select the "X" button on the top right of the pane.
• Q.I am concerned about a particular word or phrase not covered by PPN. Can I customize an alert for a particular word or phrase? A. Yes, you can add words or phrases to the "Block List." First select the child you'd like to change, then select "Edit Settings" link on the bottom right of that child. Next, select the "Phrase/Word Settings" tab. Type the desired word or phrase into the "Block List" text field and then click the "+" button. You may add/remove any words you'd like. Finally, select the "Submit" button when you are done. To disregard any changes select the "X" button on the top right of the pane.
• Q.How do I know if it was my child's activity that caused the alert? A. If there are any alerts under the "To/From" section, then those alerts were created by your child. Note: Depending on the privacy restrictions set by the user you may be limited to information and media on the page.
• Q.I have signed my child up and asked PPN to send him/her an opt-in email. Why are there no networks associated to her account? A. For a child to be monitored, he/she must first allow PPN access to her social networking account. In order to do this, he/she must follow the link in the PPN e-mail, enter in her credentials, and select the "Allow App" button.
• Q.I want to view an alert that I previously viewed. However, when I logged in to my dashboard, I could not find it. Where did it go? A. Check each section under your child's name (ie. To/From, Friends/Newsfeed, Filed Away), then use the dropdowns to narrow your search if need be. PPN does not delete/remove any alerts unless you specifically click delete "X" in the �Filed Away" section.
• Q.I am searching for an alert that I have previously viewed. Is there a way to search for an alert by date? A. Currently, you cannot search for an alert; however, you may filter the alerts by sender, network or category by using the dropdowns up top. Alerts are always sorted by date with the most current date at the top.
• Q.How do I change my email address? A. Click on "My Profile" in the navigation. In the "Profile" section, click on the edit button located on the top right hand corner of that section (it's an image of a pencil). Under the "User Information" tab, you may change your email address and finally hit the "Update" button when you are finished.
• Q.How do I get notifications sent to my email address? A. Go to "Edit Settings" under each child you would like to get email notifications. Next, check the "Email" box at the bottom of the "Category Settings" tab as well as the "Phrase/Word Settings" tab. When you are finished, click on "Submit".
• Q.How do get notifications sent to my phone? A. First you have to set the phone number you would like to have your notifications sent to. To do that, click on "My Profile" in the navigation. In the "Profile" section, click on the edit button located on the top right hand corner of that section (it's an image of a pencil). Under the "Notification Settings" tab, enter the phone number you'd like to receive text alerts to along with the carrier, and finally hit the "Update" button when you are finished.
  Second, go to "Edit Settings" under each child you would like to get email notifications. Next, check the "Mobile Device" box at the bottom of the "Category Settings" tab as well as the "Phrase/Word Settings" tab. When you are finished, click on "Submit".
• Q.Can I file my alerts and view them later? A. Yes. Locate the alert you would like to file. Roll your mouse pointer to the blank area on the right of the alert type. It will appear blank but as you roll your mouse over, an "X" will appear. Click on the "X"; that alert will disappear and will be moved into your Filed Away section. To relocate that alert, click on "Filed Away" under the child's name on the left, and your filed alert will be there.
• Q.Is there a way I can see alerts only generated from my child? I don't care about what everyone else says. A. Yes, absolutely. Under your child's name, select "To/From", that section of alerts are alerts only generated by your child or where someone has communicated directly to your child.
• Q.What if my child removes PPN's access to their account so I cannot get any alerts, will I know? A. If your child removes PPN's access to their account, you will be notified via a critical alert.